Frequently Asked Questions

TRAI MySpeed is an easy and accurate way to measure your data speed experience, signal strength and other network information and report the same to the regulator – TRAI. This app will not capture any of your personal information. All the results will be reported anonymously. While your report to TRAI won’t constitute a complaint but it will help TRAI take constructive measures to make your experience better. Use this one tap solution and voice your feedback in the right channel.
You can visit for a summary of results of TRAI MySpeed.
4G stands for the fourth generation of mobile connection speeds. 4G or LTE is upgraded mobile data technology that provides extremely high download data speed upto 150 Mbps and advanced LTE can provide download speeds upto 300 Mbps. Voice call service in LTE is provided over data/packet network (VoLTE- voice over LTE) unlike 2G/3G, where circuit switched network is used to make voice call.
3G stands for the third generation of mobile connection technology. 3G or WCDMA is an upgraded mobile technology version of 2G, which can provide better voice quality than 2G and very high download data speeds (upto 42 Mbps).
2G or GSM is a digital mobile technology that provides voice call service & data services with download speed upto 384 Kbps.
One thing that often gives people confusion is the difference between a Megabyte (used for file size) and a Megabit (used for download speeds). People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps. The difference between a Gigabyte (GB) and a Gigabit (Gb) is the same, with a Gigabyte being 8 times larger than a Gigabit.
Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss is typically caused by network congestion. Packet loss is measured as a percentage of packets lost with respect to packets sent.
Packet-loss occurs when a packet of data being send is not received or is incomplete. During this process the receiver will request that the transmitter resends the packets lost during the transfer. Packet-loss in most cases is result of poor signal/line quality. In the event of 100% packet-loss there can be several reasons for this: Your Internet is down and you should contact your (ISP), Router or Modem maybe be preventing access to the Internet, and last the connection between your computer and your Router/Modem may be severed or blocked.
Network delay is an important design and performance characteristic of a computer network or telecommunications network. The delay of a network specifies how long it takes for a bit of data to travel across the network from one node or endpoint to another. It is typically measured in multiples or fractions of seconds.
The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).
The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).
The ping is the reaction time of your connection–how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).
Running a test is one very simple and easy thing to do on TRAI MySpeed. All you need to do is simply click on “Begin Test” and wait. Once you click on “Begin Test” the app will start collecting required network information and in 20 seconds time will display you your results.
There is a legend which is placed with each map showing what each colour signifies in terms of Coverage level (Signal strength), Download speed, Upload Speed.
An anonymous report is sent to the Regulator giving details of the test performed. It gives TRAI required information on your network performance, which in turn helps TRAI to take constructive measures to improve your network experience.
Yes, you can view your Test History, you simply need to click on the list icon on your app, there you will find the history of all your tests. On clicking on a row it will give you complete information of your test. You can also choose to report the same to TRAI if not done earlier by clicking on “Send To TRAI” from history page.
Yes, you can have a Map view of your tests under the listing (History) section of our App.
This app is designed so that your experience and its feedback reaches Regulator and not operator. Based on a combination of multiple user inputs, the regulator can then take steps against a defaulting operator.
The amount of data consumed by the app in one single test varies based on the speed of your connection. For very low speeds (of about 1 Mbps), it would be about 2Megabytes. The amount of data downloaded is directly proportional to the average speed of your connection during the test (which is shown in the results page).
The operator name is obtained from the IP address of your connection. The operator may not have updated their IP pool. We have asked all operators to provide their updated IP pool. Once that is completed, this problem should be resolved.
This App respects your privacy and no personal information is captured. Even the results are sent anonymously.
All the data that we have collected comes from users of MySpeed App like you! Users like you contribute every day with millions of downloads and tests. However, if our contributors have not yet conducted tests in the area you are viewing in the map. Then such operator won’t appear in the list.
Circles get highlighted only if there are minimum tests available for the selected technology and operator. Currently the threshold is set to a minimum of 50 tests in a particular circle /1,000 tests coutrywide for a particular technology of a particular operator.
Compare Operators chart is based on plotting done on the map which gets displayed on the screen. With phones having different screen sizes, the map area displayed on the screen varies and so the comparison results vary since the area under consideration changes.
Owing to very few samples in the start of a month, the average of the month at the beginning will be only based on those few samples and not representative of the overall network performance.
The data is provided based on crowd sourcing. If there are no tests done for a particular operator in a particular month (for the area selected on the map), then that month will not display any results.
We keep our maps live. We refresh our maps once daily, all the data points and overall average statistics on the map are up-to-date. The map represents the data collected of over a period of last 6 months (including the current month).
The overall / Map shows last 6 months’ data in addition to the current month.
Yes, you can know your average speeds. All you need to do is click on the average “ ∑% ” icon on the My Results page, this will show your average Download and Upload speeds based on the number of tests performed.